Reliability issue with black dimming modules

LightwaveRF Community: Welcome Forums Installation and Troubleshooting Reliability issue with black dimming modules

This topic contains 6 replies, has 3 voices, and was last updated by  AlexS 5 years, 8 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #406
     steven says:

    steven
    Participant

    I’ve a couple of black dimmer modules that seem less reliable than others.

    One is particularly bad – it ignores about 20% of commands sent to it. It’s not a range issue – other devices in the same room work fine.

    Is this RMA-able? Am definitely not going to fit the whole house out with these modules if this is within normal tolerance.

    #1192
     steven says:

    steven
    Participant

    One of them seems to have died – the light doesn’t come on at all.

    What is the failure rate of these things?

    #1292
     ant says:

    ant
    Participant

    I’ve had a dead master mood remote controller thingy, and a CFL that died after a couple of weeks, that’s about it. Oh and I have a double plug that had the "one plug has crashed" problem, but a reboot cured it.

    The Energy Monitor/Wifilink combo is a law unto itself, but I gather that’s pretty much expected behaviour <img src=” title=”Wink” />

    #1328
     AlexS says:

    AlexS
    Participant

    Hi sorry seem to have overlooked this thread. Any unreliable products that do not meet your expectations please send back straight away – we will be happy to replace them and we also need to find out any faults so we can test them and see what the problems are. We take quality very seriously (we have to cause we’re making stuff under the siemens brand(!)).

    Blowback i know that you had some very early potentially unreliable sample stock to try – appologies for this. The energy monitor and wifilink combo is now completely sorted by our new software and app fixes and works very reliably (as well as remotely). Blowback did you get sent a replacement upgrade to the energy monitor – i may have missed you off the list as you had a complementary sample one originally? If not let me know and i will send you new one and you will notice the difference.

    #1338
     ant says:

    ant
    Participant

    Sorry, my post may have come across as unintentionally moany: the point I meant to make was that I have had relatively few failures in proportion to the number of LWRF gizmos I’ve got deployed!

    #1379
     steven says:

    steven
    Participant

    Should they go back to you or responselectronics?

    I emailed response who said I had to call them, which I haven’t gotten round to doing yet,

    #1383
     AlexS says:

    AlexS
    Participant

    sen the back to response if you could with the problem stated – they will deal with all your support if thats where you bought the products. Make sure you get replacements – they’re usually pretty good at that kind of thing. They will eventually pass them back to us so i can do a postmortem to see what the problem is and make sure we find a solution.

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