Latest app update

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This topic contains 31 replies, has 10 voices, and was last updated by  wire@tesco.net 56 minutes ago.

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  • #24449
     Johnny T says:

    Johnny T
    Participant

    I’ve just gone in to my Android device and disabled “Automatic updates” for this app due to the problems discussed earlier.

    However, some of the latest messages hint that the app might be fixed now?

    Can any Android users out there confirm if I’m safe to update the app now? I’ve read about people losing all their settings and Rooms showing the right number of devices but not letting them control them etc…? Is all this sorted now??

    Thanks :)

    #24530
     wire@tesco.net says:

    wire@tesco.net
    Participant

    Nov 18, 09:54 GMT
    Great to see Modes back on the IoS App but I am having trouble making them work. Can you send me some notes on just how they should work?
    I select “Holiday” but it does not ask how many days and when I return to “Rooms” and press “Heating” it does not show the “Mode” I selected.
    Many thanks

    Lightwave Support Specialist (Lightwave)
    Nov 22, 13:06 GMT
    Hi George,

    Thanks for your query.

    Modes on the app are currently not fully functional and due to be removed. You must only use the modes from the actual physical thermostat.

    Standby, will put the heating back to its “setback” temperature until the next change point in your schedule. This would be used if you want to bring your schedule forward (ie it’s 2PM, and you have a schedule for 5PM to heat at 22C). Or to turn off your heating for the ‘on’ period you are in.

    For the Away mode, this turns your heating to the setback temperature for the entire day rather than until the next change point. When the next day arrives at 6AM, then the schedule will resume. This is to be used if you know you’ll be away out to a restaurant, pub, shopping etc for some time – standby would have the system revert to schedule at the next change, whereas Away will make sure it stays cool until you cancel it or a day change occurs.

    I believe you would have liked to have used the Holiday mode, where you specify the number of days you would like to be away for, then the system will remain at the temperature you specified for the days you set.
    Lightwave Technical Support

    Hi Lightwave Technical Support
    Your answer does not help me as I am 150 miles from my thermostats. How can you offer “home automation” when I have to be physically in the room with the thermostat to alter its mode.
    For reasons I have never understood, frost mode reverts to running the next day and so the “work around“ for my holiday house is to put it in “holiday mode” which in the old App was stable and then remotely put it into “running mode” just before the house is to be occupied. A heating control system needs to be able to be put into a permanent standby state which can then remotely be put into a running state.

    Your App absolutely needs to be able to change modes when you are miles away from it. If not, you need to explain to all old and new purchasers that your system is useless for controlling the heating in holiday properties.

    It goes without saying that it is unbelievable that you release a “modes” update to the new App which does not work and that you intend to withdraw it! I despair.

    George

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